Bringing your Own Router to your Ting Internet Service
Technical Requirements
Minimum Requirements
To bring your own router to Ting Internet, it must meet the following technical requirements:
- Wi-Fi 5 or faster wireless capabilities
- WAN and Ethernet ports
Recommended Specifications for Best Performance
To get the most out of your Ting Fiber Internet, especially for our 2Gbps customers, we recommend your equipment meet the following technical requirements:
- Wi-Fi 6 or faster wireless capabilities
- Mesh system for homes with multiple floors, or over 1,500 square feet
- 2.5G or faster Ethernet WAN port
- 2.5G or faster LAN ports (if wired LAN is required)
Why a Router is Necessary
Ting brings fast fiber internet into your home, and you need a Wi-Fi router to turn that internet connection into a Wi-Fi signal for the devices in your home. Routers also provide a much-needed level of security between the outside world of the internet and your home.
Ting gives you the freedom to bring your own router to our service or to use Ting’s Whole Home Wi-Fi rental option.
Mesh Wi-Fi for Bigger Homes
Ting strongly recommends a mesh Wi-Fi setup if you have multiple floors in your home or the square footage is over 1,500 sq ft. Rather than having a single router, a mesh system has multiple Wi-Fi transmitters throughout your home to ensure you get a good signal no matter where you are.
Wi-Fi 6 (802.11ax explained)
802.11ax (also called Wi-Fi 6) was released in 2019. It's the next-generation Wi-Fi technology with improved speeds, reduced interference, and lower latency.
To see any benefits from Wi-Fi 6, both the router and the device you're using need to support Wi-Fi 6—otherwise, they'll talk on the older Wi-Fi 5.
We recommend you bring a router with at least Wi-Fi 6 capabilities to gain the full benefit of our Ting Fiber network. Devices that are optimized for Wi-Fi 6 can see higher wireless speeds and have better security against cyber threats.
Whole Home Wi-Fi
To bring you the best Wi-Fi coverage in your home and the best remote support, Ting has partnered with eero to offer Whole Home Wi-Fi. Signing up for Whole Home Wi-Fi ensures you get the right number of eeros to cover your entire home with fast Wi-Fi. You also get added security features and Ting’s amazing support to help you out if you run into any problems.
Visit our Whole Home Wi-FI product page to learn more and check availability in your area.
Choosing a Compatible Router
We are happy to support the reduction of eWaste by allowing customers to bring their own routers to Ting. Our modems/ONTs use standard Ethernet connections, which offer the widest range of compatibility and allow customers to use their preferred router while enjoying the benefits of our service.
If you bring your own router, we will do our best to support it, but as there are so many different makes and models of router out there, we may not always be able to help if you run into issues.
While we would love all routers to work equally well, there are two main factors to consider when bringing your existing router:
- Speed and coverage
- Physical compatibility
Speed and Coverage
Ting’s fiber internet speeds are a huge leap up from legacy cable and DSL providers, so if your router is more than 3 years old, it may hold you back from making full use of the higher speeds Ting provides.
Similarly, if the Wi-Fi coverage of your existing router leaves parts of your home with dead spots or less-than-amazing speeds, it might be time to upgrade.
Physical Compatibility
Ting uses standard Ethernet for its router connection, but many Internet Providers have routers that will only work with their technology. Here are the things to look for to determine if your router is physically locked to your old internet provider.
Take a look at the ports on the back of your router to see what you have.
Supported: 2.5 Gigabit WAN port & Ethernet ports
Not Supported:
- DSL connector from phone company internet (looks similar to Ethernet, but is narrower and will likely be labeled DSL)
- Fiber router with built-in ONT (will have a metal box around the connector, may be labeled SFP).
Technical Support with your Router
While our Technical Support team is happy to try and assist with technical issues related to your router, we cannot remotely access or diagnose third-party routers directly. Most issues with third-party routers can be resolved eventually, but please note that we can only provide limited support for things like router setup and Wi-Fi configuration. In some cases, you may need to contact the router manufacturer for support.
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