What benefits will I notice with the 2Gbps upgrade compared to my previous 1Gbps plan?

With the 2Gbps upgrade, you’ll enjoy lightning-fast download and upload speeds. Faster downloads mean your entire household can stream 4K movies, download large files in seconds, and game online smoothly - even with multiple devices connected. Meanwhile, faster uploads let you quickly send large files to the cloud, share high-quality video content, and enjoy crystal-clear HD video calls. It’s the ultimate boost for your digital life.

Will this upgrade impact the stability or reliability of my internet connection?

The upgrade is designed to improve your internet experience, providing faster speeds without compromising stability or reliability.

What speeds will I get with a wired ethernet connection?

With a compatible device connected via a 2.5 Gbps ethernet port, you should be able to achieve close to the full 2 Gbps speed, depending on your device’s capabilities and the ethernet cable used.

Will I get 2 Gbps over Wi-Fi?

With a Wi-Fi 6E router and a compatible device, you can expect real-world speeds of up to 1-1.5 Gbps for devices that support Wi-Fi 6E, under optimal conditions. Older devices using Wi-Fi 6 or Wi-Fi 5 will likely experience slower speeds, typically between 400 Mbps and 1 Gbps. As Wi-Fi 7 becomes available, it is expected to offer a significant speed boost for compatible devices.

Will I need to upgrade my router to take full advantage of the 2Gbps speed?

If you’re currently renting a Whole Home Wi-Fi router from Ting, your router is already compatible with 2Gbps speeds. You may need to switch the cable to the 2.5 port on the back of the eero in order to access faster speeds. See our help article, Using the eero 2.5G Port for 2 Gigabit Speeds.

However, if you’re using your own router, you may need to upgrade it if it’s not capable of supporting 2Gbps. You can also choose to rent an eero router from Ting if your current router isn’t compatible.

How can I check if my existing router is compatible with 2Gbps speeds?

To check compatibility, you can review your router’s specifications on the manufacturer’s website or in the user manual. Look for features like “multi-gig,” “2.5Gbps WAN port,” or “10Gbps” to determine if your router can handle 2Gbps speeds. You can learn more about whether your current router is 2 Gbps compatible in the Home 2 Gigabit Router Options help article.

If my router isn’t compatible with 2Gbps, what are my options?

If your current router isn’t compatible, you can either purchase a new router that supports 2Gbps or rent an eero router from Ting. Renting from Ting is a convenient option, as our Whole Home Wi-Fi option, the eero Pro 6E, has been tested and is guaranteed to work with the upgraded connection. Please fill in the form if you’re interested in renting an eero router with Ting.

How much does it cost to rent a 2Gbps compatible router from you?

Whole Home Wi-Fi rental is $11/month for up to 2 eeros and $18/month for three eeros. Please fill in the form if you’re interested in renting an eero router with Ting.

I’m renting an eero router from Ting, can I get additional eero units to improve Wi-Fi coverage in my home?

Yes, additional eero units can be rented or purchased to extend Wi-Fi coverage throughout your home. This can be particularly beneficial in larger homes or spaces with challenging layouts. Pleasefill in the form if you'd like to add more eero units to your network with our Whole Home Wi-FI+ option.

What should I do if I’m not seeing the expected 2Gbps speeds after the upgrade?

First, ensure that both your router and your connected devices are compatible with 2Gbps speeds, and that you've connected your device directly using an ethernet cable.

If your devices are compatible and you’re still not seeing the expected speeds, try rebooting your router. If issues persist, contact our support team for assistance.

Will this upgrade affect the performance of other devices on my network?

The upgrade will enhance your network’s overall performance, especially if your devices are compatible with 2Gbps speeds.  However, older devices or those not designed to handle higher speeds might not fully benefit from the upgrade. You may need to check the compatibility of specific devices if you experience issues. For an optimized experience, consider renting an eero router from Ting, which ensures seamless connectivity and smooth performance, even with multiple devices connected.

Is there a way to optimize my network to make the most of the 2Gbps speed?

To optimize your network, make sure you’re using a compatible router and a compatible device. Position your router centrally to improve Wi-Fi coverage, and consider upgrading any outdated devices that might not support higher speeds. Using wired connections where possible will also help you get the most out of the 2Gbps speed.

What happens if I experience connectivity issues or slower speeds after the upgrade?

If you encounter any connectivity issues or notice slower speeds after the upgrade, we recommend restarting your router and testing your connection. If the problem persists, contact our support team for assistance. They can help diagnose the issue and provide solutions.

Why have I not been upgraded to 2Gbps yet?

Ting is always working to improve capacity on our network to ensure customers get the fastest speeds we can offer while ensuring the overall capacity and stability of the network. Right now, we are increasing capacity from 1Gbps to up to 2Gbps in a market-by-market roll out, please stay tuned for updates on increased capacity in your area.