Managing your Ting Mobile account

Whether you’re checking your usage, reviewing your bills, or managing device features, everything is at your fingertips. Since you're on the Unlimited Ting Town or Ting Unlimited Combo plan, some features may not apply—but that’s because you never have to worry about your usage. Seriously. With truly unlimited talk, text, and data, you can enjoy all your favorite services without limits.

Plan overview

The Plan overview section in your Ting account makes it easy to check your current plan and usage details. To see your overall usage, check the usage chart for the phone number you’re reviewing. The graph shows total usage in blue.

Since your plan includes truly unlimited talk, text, and data, top-ups are not available.

Detailed usage breakdown

For more details, you can select Data, Talk, or Text. Each option displays specific usage information:

Data

Date of usage
Amount of data used
Phone number using the data
Location of data usage
Additional costs, if applicable

Talk

Date of the call
Originating and terminating numbers
Call duration
Additional costs, if applicable

Text

Date of the text message
Incoming and outgoing numbers
Additional costs, if applicable

Usage alerts

Set up alerts to get a heads-up when your data, minutes or messages hit a limit you’ve chosen. You can get a text, an email or both.

📌 Heads up: If you’re using a V1 SIM, disabling data doesn’t actually turn it off. That’s where alerts come in handy.

How to set a usage alert

Log in to your Ting Mobile account.
Head to the Usage alerts tab.
Click Add an alert.
Under When, choose your account or a specific phone number.
Under Exceeds, pick the usage type-data, minutes or messages and set your threshold.
Under Do this, choose email or text, and enter the email address or select the number you’d like to notify.
Want both? Or need to alert a second number or email? Just click Add another do this.

Device settings

Manage your devices through the Device settings tab. Here’s what you can do:

Update or add device nicknames.
Suspend or deactivate devices.
View your IMEI and ICCID (SIM card number).
Update call settings, such as call forwarding, blocking, call waiting, and voicemail.
Update long-distance calling and international roaming settings.

Edit settings

✏️ To edit any setting, click the pencil icon next to the option you want to update.

Refer a Friend

Share Ting with friends and family using your referral link. If they sign up, you both get account credits! Share your link via email or social media by clicking the corresponding icons in the Refer a Friend tab.

Account settings

Manage your account settings in the Account Settings tab. Options include:

Account name
Account email
Preferred contact number
Ting account password
Two-factor authentication (2FA) settings
Subscriptions to Ting news, device alerts, and surveys
Current payment method
Porting information
Account cancelation

Your last bill

The Your last bill section shows your most recent monthly bill, which you can view or download as a PDF.

How to download your last bill

Click the Download PDF button in the top-right corner of the page to save your bill as a PDF.

Billing History

The Billing History section displays a complete record of your payments and credits, showing the last six months by default.

Viewing an earlier bill

On the left-hand side, Click the down arrow to expand the date selection menu.
Choose Last 6 months or select the year you want to review.
Find the month you’d like to view and click Monthly Bill.

Downloading your bill

To download your bill as a PDF file, open the monthly bill and select download PDF in the top-right.

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