Connecting Your eero to a New Account

Updated

December 9, 2025

Got a pre-loved eero or one tied to a different account?

No worries. We’ll help you reset your eero and connect it to your own eero account, so you can get back to what you love. (Cat videos, anyone?)

Using a new eero from Ting?

Head over to Setting Up Your eero Ting Router for full setup instructions.

Reset your eero

1. Plug in your eero

Connect your eero to the Ting fiber modem using an Ethernet cable.
Plug the eero into a power outlet and turn it on.

2. Check the LED light

The light on top will tell you what’s happening once the eero is on:

Status Light	What it means
No light	No power
Blinking white	Starting up
Solid white	Connected to the internet
Blinking blue	Broadcasting Bluetooth (ready to set up)
Solid blue	Setting up on a network
Blinking green	Multiple eeros detected
Blinking yellow	Using an unsupported power source
Solid red	Not connected to the internet

3. Complete a hard reset

Hard reset your eero to complete the transfer:

Hold the reset button on the bottom of the device for 15–20 seconds.
When the LED flashes red, release the button.
The LED will flash blue when it’s ready to set up again.

📌 No blinking blue light after reset?
Double-check the Ethernet and power connections.

4. Setup your eero

Finish setup by setting up the eero app and connecting your device to a new account.

Connect your eero to an account

1. Download the eero app
‍‍Grab the app for your phone and create your eero account.
📱Get it for iOS | Get it for Android

2. Create your Wi-Fi network
In the app, set your network name and password.

3. Set up your eeros
Now’s the time to set up your devices (if you haven’t already). Place each one in a spot with minimal obstructions.

4. Add your first eero
Follow the prompts to add your main eero. Give it a nickname that matches its location.

5. Complete registration
You’ll see a success message once each eero is registered.

6. Add any additional eeros
Repeat the process for each additional node in your network.

🤝 Need more help?
Check out our full eero setup guide.

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Connecting Your eero to a New Account

Got a pre-loved eero or one tied to a different account?

Using a new eero from Ting?

Reset your eero

1. Plug in your eero

2. Check the LED light

3. Complete a hard reset

4. Setup your eero

Connect your eero to an account

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