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Step 1: Go to the eero for Business network overview screen

Login to eero Insight and you will be brought to your Business network overview screen. This is where you can see all eeros, their status, and any devices connected to them.

Step 2: Go to Settings >> Guest >> Edit

Click Settings in the sidebar to review Network settings. Click Edit in the Guest Wi-Fi network column of the “Wifi network settings section” to see general settings for this Wi-Fi network type. The network can be customized to streamline the experience for your visitors as well as your employees and business devices.

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Step 3: Customize your Guest Network Settings

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From here you can manage:

      a. Enable or disable the Guest network

      b. Rename the network

      c. Set the network security to open (no password) or password protected. (If you select the Password protected bubble, you will be asked to choose a password.)

      d. Enable or disable a captive portal on the guest wifi network (note that it will initially be enabled by default.) See more in the Configuring the Captive Portal section below.

      e. Click the toggle for bandwidth limit and set any value between 10% and 60% using the slider (the guest wifi network will not exceed the selected percentage of your overall network bandwidth, so set appropriately).

Step 4: Save your changes

Be sure to click Save at the bottom to save any changes you’ve made.

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Step 1: Go to Settings >> Captive Portal >> Edit

Click Settings in the sidebar to review Network settings. Click Edit next to the Captive portal section of the settings screen.

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Step 2: Customize your Captive Portal Settings

From here you can customize the following:

a. Set a maximum Session duration (30 / 60 / 90 min or up to 24 hrs).

b. Upload a Logo to display in the Captive Portal (max dimensions are 200x200 px, PNG or JPG file type.)

c. Add a Header.

d. Add a Subheader.

e. Upload custom Terms of Use as a .txt file.

f. Choose a light or dark Theme.

g. See a Preview of how the Captive Portal will appear to guests.

Step 3: Save your changes

Once finished, click Save and check the Preview to be sure it matches the chosen configuration.

Captive Portal FAQ

How do I upload my own custom images for a captive portal from the web?

• Navigate to Settings > Captive Portal in the app, then click on contact support.
• Please note that Captive Portal Images should be in the minimum resolution of 200x200px as a 5 MB or less PNG, JPG, and JPEG file formats.
• Support will then verify your image and upload it into the captive portal for you.

How do I upload my own custom images for a captive portal from the app?

• Open the eero app.
• If you have multiple business networks, select the one you wish to work with.
• Ensure Enable guest wifi network and Enable captive portal are toggled on.
• Tap Edit captive portal.
• Select a Session duration.
  • Note: This can be set in increments of 30 minutes, 60 minutes, 90 minutes or a maximum of 24 hours.
• Tap Captive portal logo.
• Upload a logo that will be displayed to your visitors on your captive portal.
  • Your logo should be 200x200px minimum resolution, a PNG, JPG, or JPEG file, and 5MB maximum. We recommenced uploading an image with no margins and a transparent background to allow you to easily switch between light and dark mode.
• You have the option to Choose File or select an image from your Photo Library.
• Browse your Files or Photo Library and select the logo you would like to utilize within our captive portal.
• Once your logo has been uploaded, you can remove, replace or view the file.

If you receive one of the below error messages upon upload of your captive portal logo, check the reason for the upload failure and attempt to upload the logo again:

• Unable to upload a logo.
• File dimension too small. Please select a file with a resolution of at least 200x200px.
• File too large. Please select a file below 5 MB.

How do I upload custom terms of use in the eero app?

• Open the eero app.
• If you have multiple business networks, select the one you wish to work with.
• Ensure Enable guest wifi network and Enable captive portal are toggled on.
• Tap Edit captive portal.
• Tap Custom terms of use and enable it.
• Import a terms file from your file library. Please note that only .txt files are supported at this time.
• Click save.

How do I upload my own Captive Portal from the web?

1. Navigate to insight.eero.com in your favorite web browser.
2. Sign in with the email linked to your eero for Business account.
   • If you use an amazon linked login method, please refer to the mobile app instructions above.
3. If you have multiple networks, select the one you wish to work with.
4. Scroll down to Business Settings
   • You can also click on it in the left hand navigation menu.
5. Click on edit in the Captive Portal section
6. Click on Click to Upload under logo
   • You may also upload a custom ToS by clicking the box next to Upload Custom ToS

*Please note that Captive Portal Images should be in the minimum resolution of 200x200px as a 5 MB or less PNG, JPG, and JPEG file formats.

By default, eero for Business networks are set up to assign IP addresses to client devices from automatically-selected IP address ranges.

However, the network administrator has the option to manually configure the specific IP address ranges to be used for each individual wireless network. Follow the steps below.

Step 1: Go to Settings >> Network

Click Settings >> Network in the sidebar to review Network settings.

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Step 2: Edit DHCP & NAT under Network services

Scroll to the Network services section → Click on edit next to DHCP & NAT.

Step 3: Set up your Manual IP

Select the Manual IP option and then choose from one of the 3 IP address prefixes:

Subnet IP, subnet mask, starting IP and ending IP for all the configured Wi-Fi networks will be automatically populated from the selected IP prefix with some default subnet ranges. However, you can change those configurations as needed.

Step 4: Save your changes

Be sure to click Save at the bottom to save any changes you’ve made.

Check out our Whole Business Wi-Fi Network Frequently Asked Questions help article.