Leave the ONT. The ONT is the small box installed in your home or business, similar to the pictures below.

• The ONT should be left installed in it's current position.
• If you're moving out, unplug it from the electrical outlet but leave the power cable attached to the unit itself.

• For Calix 844G ONT router combo (Charlottesville, VA only): This equipment should be left on-site as-is. The fiber line is wired directly into the equipment, and we do not recommend attempting to move or detach it.

Before Pickup:

• FedEx asks for a 4-hour window and can only pick up between 9 am and 5 pm, Tuesday to Friday.
• FedEx cannot guarantee the 4-hour window selected; it is more of a suggestion.
• Someone 18+ must be present to hand the package to the representative, and a signature might be required.
• You do not need to have anything printed out; the FedEx representative will bring the label with them to affix to the box.

Before Drop-Off:

• The item can only be dropped off at a staffed FedEx location. It cannot be a dropbox.
• We do not accept drop-offs to any Ting office or warehouse.
• We cannot send a field technician to pick up the equipment.

1. Contact Ting and arrange for the pickup. Provide the agent with the address, any special instructions for FedEx, and the preferred pickup date and time. Ting staff will email a confirmation of the agreed-upon date and time, along with a copy of these instructions.
2. Place the item in a shipping box, which could be the box the equipment came in if still on hand or another box of the appropriate size. Seal the box so it is ready to hand over when FedEx arrives.
3. When the item arrives at our warehouse, we will inspect it and ensure it is in good working order. We will then email you a confirmation.
4. If applicable, the monthly rental fee will be removed once we have confirmed its safe return.

1. Contact Ting to arrange for the prepaid PDF shipping label to be created. Within 48 business hours, Ting staff will email the label along with a copy of these instructions. We may provide suggested drop-off locations, but you can use any staffed FedEx site in the country.
2. Place the item in a shipping box, which could be the box the equipment came in if still on hand or another box of the appropriate size.
3. Print the shipping label and attach it to the box.
4. Within two weeks, drop the package off at any nearby staffed FedEx location.
5. When the item arrives at our warehouse, we will inspect it and ensure it is in good working order. We will then email you a confirmation.
6. If applicable, the monthly rental fee will be removed once we have confirmed its safe return.