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Returning your Ting Internet Equipment

Returning your Ting Internet Equipment

Updated  
April 8, 2025

Switching up your internet equipment and need to return it? We've got your back. After you reach out to us, Ting will generate a PDF label that you will print off, attach to a box, and drop off at any staffed FedEx location in your area.

This return option is paid for by Ting.

What equipment do I return?

  • Return: The wireless routers and/or range extenders (Rentals only) and their power adapters.
  • You do not need to include: The box, Ethernet cable, or any documentation.
Examples of two wireless routers.

What equipment do I leave on-site?

Leave the ONT. The ONT is the small box installed in your home or business, similar to the pictures below.

  • The ONT should be left installed in it's current position.
  • If you're moving out, unplug it from the electrical outlet but leave the power cable attached to the unit itself.
Image of Adtran (medium-sized, white rectangle) and Calix (small, black square) eONTs.
Image of Adtran and Calix ONTs.
  • For Calix 844G ONT router combo (Charlottesville, VA only): This equipment should be left on-site as-is. The fiber line is wired directly into the equipment, and we do not recommend attempting to move or detach it.
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Calix 844G ONT and router combo.

Prior to Drop-Off

  • The item can only be dropped off at a staffed FedEx location. It cannot be a drop box.
  • We do not accept drop-offs to any Ting office or warehouse.
  • We cannot send a field technician to pick up the equipment.

Attention

If the package is not shipped within 14 days, a charge equal to the equipment's purchase price may apply. If more time is needed, please reply to our email and let Ting staff know. We will do our best to accommodate.

FedEx Drop-Off Steps

  1. Contact Ting to arrange for the prepaid PDF shipping label to be created. Within 48 business hours, Ting staff will email the label along with a copy of these instructions. We may provide suggested drop-off locations, but you can use any staffed FedEx site in the country.
  2. Place the item in a shipping box, which could be the box the equipment came in if still on hand or another box of the appropriate size.
  3. Print the shipping label and attach it to the box.
  4. Within two weeks, drop the package off at any nearby staffed FedEx location.
  5. When the item arrives at our warehouse, we will inspect it and ensure it is in good working order. We will then email you a confirmation.
  6. If applicable, the monthly rental fee will be removed once we have confirmed its safe return.

Sections in this article
What equipment do I return?What equipment do I leave on-site?Prior to Drop-OffFedEx Drop-Off Steps
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