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Canceling your Ting Internet Service

Canceling your Ting Internet Service

Updated  
December 8, 2025
Thinking about canceling? We're here to make it simple

We’d love to keep you, but we get it, plans change. If you’re ready to cancel your Ting Internet service, we’ll make the process simple. Here’s what to expect and what happens next.

What to expect when you cancel

  • No contracts or cancellation fees
    We’ll never hit you with random fees. It's not our thing.
  • Your service stays active until the end of your current billing cycle
    You’ll get service right up until your billing cycle renews.
  • You won’t be charged again after your final billing date
    Again, hidden fees and surprises are not who we are.
  • Have mobile service?
    Your mobile service will remain active. Need to cancel Mobile too?
  • Leave the fiber access box
    Also called the ONT. It stays with the home and doesn’t need to be returned.

How to cancel

Get the cancelation process started by contacting us.

  • We’ll guide you through what happens next.
  • If you have any questions, ask away! We're here to answer.
  • If you are renting a router, you'll need to return any equipment.

📌 Heads up: Got an unpaid balance? You'll need to clear any balance before processing your cancellation.

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