Adding or Updating a Payment Method on your Ting Internet Account

Updated

September 16, 2024

Ting accounts are set up for automatic billing to your credit or debit card to make life easier. These payment methods can be easily adjusted from within your account settings. You can also check which payment method is your default for charges and add, remove, or update payment methods.

Viewing Billing Details

To view your current payment method once logged in select Billing from the left navigation menu.

The top left corner of a Ting account's Plan Overview page is shown. In the left navigation menu the Billing option is circled for emphasis.

You can also see your billing history and obtain PDFs of past bills in this section of your account, as well as your Current balance by Manage payment to get to to the Billing area of your account.

Attention

How you access and update your payment method might vary based on if you log into your account through our ting.com or the legacy.ting.com site. If the top of your account looks more like the image shown here, please see the Legacy Site instructions at the bottom of this article. An image showing the upper left portion of a user account on Ting's legacy site. It is visually distinct from the ting.com site as it has Plan overview and Usage alerts on the left menu instead of Overview and Billing.

You can also click Manage payment by your Current balance to get to to the Billing area of your account.

The Payment Details section will show you any saved payment methods. The payment method your bill is automatically charged to each month will be marked as Default.

You must have at least one payment method on file.

An image shows the Payment Details screen which lists two different saved payment methods on the account. They show the card's last four digits, card type, billing address, and expiration date. The default card is marked with a green Default flag and the secondary payment method has the option to set as default or remove.

Adding a Payment Method

The window to add a credit card is shown with the fields for Card number, Name on Card, and billing address. There is a checkbox to make the card the default payment method. At the bottom are the options to cancel or add the card.

Click Add payment method under the Payment Details section. This will let you enter and save a new payment method to use for future charges.

Fill out all fields before clicking Add.

Click to check the Make this default payment method box if you'd like this method to be charged for regular bills moving forward. It will replace your previous default method.

‍

Updating Billing Address

Attention

It is not possible to update your billing address on an existing form of payment. You must add a new payment method, though this can be the same card previously on file, in order to add a new billing address.

To update your billing address, add a new payment method using the steps above and select Use a different billing address. Enter your card number and a new billing address.

A screenshot of the credit card information form which asks customers to enter their card number, name on card, billing address, and select whether to make this the default payment method for the account.

Check the Make this default payment method box (under the Name on card field) in order to replace your previously saved payment information.

Click Add to save your payment information with the updated billing address.

We recommend removing any outdated payment methods to avoid confusion.

Updating or Removing a Payment Method

If you need to change your account's billing method, such as when a credit card reaches its expiration date, click Set as default next to your preferred method on the Payment Details screen.

You should see the word Default appear next to your designated payment method.

You can also remove previously saved payment methods by clicking the Remove option next to them. You must keep at least one payment method saved to the account.

Screenshot of the Payment Details screen (Billing > Manage payment details) which shows the default payment method, and gives the option to set another payment method as default or remove.

Managing Payment Methods on the Legacy Site

For users in our legacy site, credit card information can be viewed under Account Settings when logged into your account. On this page, the current credit card is visible under Payment method.

Click Update payment method to change the credit card information.