How will I know what to do?

If you haven’t received communication yet, it’s on its way. We will provide clear instructions on how to request your refund, including how to connect with us if you have any questions or issues.

When did the $9 preorder end?

The $9 preorder ended on October 11, 2023.

Now that collecting a $9 preorder fee has ended, will you give that back to me?

Yes, since the preorder fee is no longer required, Ting is offering refunds. You’ll need to:

1. Verify your mailing address
2. Ting will then send a physical check for $9

If you’d prefer not to take a refund, you can choose one of these options:

• Free Ting Mobile service through 12/31/25 with a special redemption code
• Donate your $9 to a local Boys and Girls Club

What happens if I choose the refund option, but I don’t receive it?

If you recently submitted your request, please allow extra time.
However, if you haven’t received your refund by July 15, 2025, you should:

• Visit the preorder refund form.
• Someone from Ting will follow up to help you resolve the issue