Prefer a visual setup? You can manage call screening at the user level or for the entire account.

To screen calls for a specific user:

1. Go to Account.
2. Select Business Cloud.
3. Click on Users.
4. Click a user to expand settings.
5. Go to Calls.
6. Select Call Screening.
7. Choose a screening behavior from the dropdown.

To screen calls for the full account:

1. Go to Account.
2. Select Settings.
3. Click on General.
4. Under Account Call Screening, choose behaviors for each category.
5. Click Save at the bottom.

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+Add Caller
Starts the process of setting up call screening behaviors.‍

Screening Forward Number
The destination number is used when a call screening category is set to Forward.‍

Anonymous Caller
Choose what happens to incoming calls that don't send caller ID.‍

Toll-Free Caller
Choose what happens to incoming calls from a toll-free number.‍

All Other Callers
Choose what happens to all incoming calls unless otherwise defined by a custom rule.‍

Custom Callers 
Define the screening behavior for a specific phone number.

For any caller type, you can choose:

• Allow: Rings through normally
• Allow with Priority Ring: Rings differently (choose ringtone)
• Block: No ring; caller hears busy tone
• Block with Message: “The number you’ve dialed is not accepting calls”
• Forward: Send to another number (you must set this first)
• Voicemail: Send straight to voicemail