Troubleshooting your Ting eero
If you’re having issues with your Ting eero, start by checking for any error messages in the eero app and follow the suggested steps.
If that doesn’t resolve the issue, try restarting your router (also called your gateway) or your modem. The eero app also includes a troubleshooting section that can help guide you through common fixes.
Common router setup errors
Here are two errors you might see when setting up your eero, along with steps to get things working.
No eero device found
This error means your device isn’t connecting to the eero during setup. Try the following:
- Make sure Bluetooth is turned on.
- Try a different device (like another phone or tablet).
- Choose Set up using serial number in the app instead of using Bluetooth.
Hmm, let’s try moving it
This usually means the eero was found, but the signal is too weak to connect. Try these steps:
- Move the eero into the same room as your main router or connected device.
- Once it connects, move it back to the original location and test the signal.
- If the connection is still weak, place it closer to the main router.
- Avoid placing it near heavy furniture or other electronics that can block the signal.
Still having trouble? A quick router restart may help.
Restarting your eero router
If you’re running into issues, start with a soft restart. If that doesn’t work, try a hard restart.
The power button is located under the serial number sticker on your eero.
Soft restart
A soft restart is like rebooting your computer. It resets the device without erasing your settings.
- Press and hold the power button until the light on the front flashes yellow (about 7 seconds).
- Release the button and wait for the light to return to white.
- Open the eero app to confirm the device is still connected to your network.
Hard restart
If a soft restart doesn’t solve the problem, you may need to perform a hard restart. This will erase your settings, and you’ll need to set up the device again afterward.
- Press and hold the power button until the light on the front flashes red (about 15 seconds).
- Release the button and wait for the light to flash blue. This means the device is ready to be set up again.
- Open the eero app and follow the steps to re-add your device.
Restarting your Ting Fiber modem
Your connection issues might not be caused by the router. They could be coming from the Ting fiber modem. A quick power cycle can often fix this.
Here’s how:
- Disconnect your eero device from the Ting fiber modem.
- Unplug the modem from the power outlet.
- Wait a few minutes.
- Plug the modem back in and reconnect your eero device.
.svg)