In the Users > Voicemail tab, you can manage their voicemail greetings, messages, and message settings such as Voicemail to Email and Voicemail Transcription.

• Voicemail Box Name field: The name of the voicemail box assigned to this user. To change the user's box, click the drop-down menu and select one from the list. To change the name of the voicemail box, go to Account > Voicemail and search for the box.
• Owner field: The name(s) of the user(s) this voicemail box is assigned to.
• Reset PIN button: If the user cannot remember their voicemail box PIN to sign in, click Reset PIN to reset it for them. The default PIN is 1234. The first time the user logs in to their voicemail box with the default PIN, they will be asked to set a new one.

Voicemail boxes can be managed at the user level (here) or in the Voicemail section of the Ting Voice Portal. The settings for Voicemail Box Greetings, Messages, and Message Settings are the same in both locations. Please note, you can download only your own voicemail messages from the Ting Voice Portal.

Voicemail box greetings

Users can upload their voicemail greetings (Basic, Busy, No Answer) and personal name recordings. Click the field to select a file from your computer, then click Upload. The upload will accept WAVE, MP3, and OGG files that are less than 10MB.

For help recording a WAV file, see our WAV recording guide for voicemail, auto-attendant, and hold.

Messages

Voicemail messages saved to the box are listed here. Messages can be sorted by Time/Date, Length, and Status (New or Saved). Hover over an individual message to see the management tools (Save and Delete) on the right.

Here are some additional details about message actions:

• Save‍: This changes the message status to Saved.
• Delete: This deletes the message from the box. To delete all or multiple messages at once, select the message on the left and then click the trash icon at the top right.
• Reset PIN: Use this option if the user can't remember their voicemail box PIN. Click Reset PIN to reset it. The default PIN is 1234. When the user logs into their voicemail box with the default PIN for the first time, they'll be prompted to set a new one.

Message settings

Messages left on the user’s voicemail box can be forwarded as an MP3 file to one or more email addresses. Users also have the option to keep a copy of the message in their voicemail box when it’s forwarded.

1. Check Forward Voicemail to Email.
2. Optionally, check Keep a copy in voicemail box.
   • When checked, the message waiting indicator (MWI) on the user’s device will stay on until they’ve listened to or deleted the message from their voicemail box.
3. Enter one or more email addresses, each separated by a comma.
4. At the bottom of the section, click Save.

Sometimes reading a voicemail message is easier than listening to it. Voicemail transcription takes the audio from the voicemail message and converts it to text, which is then forwarded to one or more email addresses with or without the message attached as an MP3 file (depending on if you also have forwarding enabled).

1. Check the box for Enable Transcription of Messages.
2. In the field below, enter one or more email addresses separated by commas (required).
3. Click Save.

Voicemail messages will be transcribed and sent to the email address(es) indicated here from noreply@ting.voice.com. If "Forward Voicemail to Email" is also enabled, an MP3 of the message will be attached to the email.

Transcription

• Voicemails can only be transcribed from US English.
• If a message cannot be transcribed for any reason, such as poor audio quality, an email will still be sent with a message saying, "Message could not be transcribed."

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