Troubleshooting Streaming Issues with Ting Internet
Many people prefer streaming apps like Netflix and Hulu instead of traditional cable, but streaming tends to have more technical issues, such as buffering, skipping, and playback errors. These problems are commonly attributed to slow internet speeds, but they are more frequently caused by poor Wi-Fi signal strength.
Netflix and similar services need only 3-5 Mbps to function smoothly, a speed easily supplied by Ting Internet. Typically, buffering and freezing can be resolved by restarting your streaming device, connecting to a different Wi-Fi band, or repositioning your device.
Restart the Streaming Device
Many are familiar with the classic trick to troubleshoot home network issues - restarting the router. While this is a valuable step, it's often overlooked that the device on the other end, your streaming device (e.g., your Roku, Amazon Fire TV Stick, or Apple TV), may also need a restart.
Steps to Restart your Streaming Device
- Unplug the power cord from the device or the wall outlet.
- Wait 10-15 seconds.
- Then, plug it back in.
Benefits of Restarting your Device
- It allows the device to establish a fresh connection to your Wi-Fi.
- It also clears accumulated memory over time, providing the device with a clean slate, which improves its performance.
Connect to the 2.4G Wi-Fi Band
Despite the common perception that it is slower than 5G, the 2.4G Wi-Fi band should not be underestimated, especially for streaming.
Advantages
The main reason to use 2.4G Wi-Fi is the stronger signal between your router and streaming device.
- Superior range. Allows the signal to travel further and penetrate through obstacles like walls and floors more effectively than the 5G band.
- Stable connection. Ensures a reliable connection to your streaming devices, providing ample speed for seamless streaming.
Please note: Some smart devices only work on the 2.4GHz Wi-Fi band to keep costs low. However, not all mesh routers that combine 2.4GHz and 5GHz signals can specifically support these devices. Please check that your smart devices are compatible with your router's make and model.
Keep the Signal Path Clear
Streaming devices keep getting smaller and sleeker. Fire Sticks, Roku boxes, and Apple TVs can easily be tucked away behind TVs and under media consoles. However, their hidden locations can inadvertently impact performance.
Position your streaming device in an open area. Reducing physical barriers between your router and the device can significantly diminish buffering issues.
By implementing these strategies, you can significantly enhance your streaming experience with Ting Internet, ensuring that your movie nights or binge-watching sessions are smooth and enjoyable!
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