Ting Internet Billing Overview
Bills are never fun. Understanding them should be.
From paying your bill to checking the label and seeing what’s inside. All the facts and nothing hidden (Not like that unlabeled mystery can in the back of the pantry, that might have expired in 2012).
How billing works
Ting Internet billing is monthly, automatic and managed entirely online in your Ting Internet account. Here’s what to expect:
When you're billed
Your billing cycle starts the day after your installation. This date becomes your billing date each month. Internet service is prepaid, meaning you’re automatically charged at the beginning of each new cycle.
Payment
You can pay using a credit card (Visa, Mastercard, Amex or Discover), or by ACH (Automated Clearing House), which pulls the payment directly from your bank account on your billing day.
If you have a credit on your account, it’ll automatically be applied when your billing cycle renews.
Missed payments
If a payment doesn’t go through, we’ll email you right away. We’ll try again over the next few days, so you have time to update your payment method.
Looking to pay a balance?
Update your payment method to clear missed payments.
Managing Your Bill
You’ll find everything related to billing in your Ting account.
Sign in to your account and head to the Billing section. From there you can:
- View your billing history.
- Manage your payment method.
- Download a PDF copy of any bill.
Need to download your bill?
You can download your bill and save it to your device. From there, it’s easy to email or print a copy whenever you need it.
Taxes and fees
We only include government-required charges. In most places, internet service isn’t taxed, so your bill will usually be straightforward. Hover over each line item for a full explanation of what it's for.
Live in Alexandria, VA?
There are a couple of unique taxes in your area:
- Franchise fee: 3% of your monthly internet cost.
- Transit tax: 0.7% on equipment rentals (like an eero).
You’ll see these listed in your bill’s Taxes and fees section.
Mobile Taxes and Fees
If you’re also using Ting Mobile, you'll see a different set of taxes that are related to your mobile service only.
What’s a nutritional label?
This isn’t a mystery tasting menu. Our Internet nutritional labels tell you exactly what you’re getting, down to the last byte.
Nutritonal labels give you all the information on your plan in a standardized format, similar to the labels on packaged food. They’re meant to help understand and compare plans easily.
What you can expect to see when looking at a Nutritional Label:
- Monthly price.
- Additional charges and terms.
- Discounts and bundles.
- Upload and download speed
Mobile Billing
Using Ting Mobile too? The billing works a little differently, but we’ve got all the details for your Mobile billing covered.
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