Help center
From paying your bill to checking the label and seeing what’s inside. All the facts and nothing hidden (unlike that unlabeled can in the back of the pantry that might have expired in 2012).
Ting Internet billing is monthly, automatic and managed entirely online in your Ting Internet account. Here’s what to expect:
Your billing cycle starts the day after your installation. This date becomes your billing date each month. Internet service is prepaid, meaning you’re automatically charged at the beginning of each new cycle.
You can pay using a credit card (Visa, Mastercard, Amex or Discover), or by ACH (Automated Clearing House), which pulls the payment directly from your bank account on your billing day.
If you have a credit on your account, it’ll automatically be applied when your billing cycle renews.
If a payment doesn’t go through, we’ll email you right away. We’ll try again over the next few days, so you have time to update your payment method.
Looking to pay a balance?
Update your payment method to clear missed payments.
You’ll find everything related to billing in your Ting account.
Sign in to your account and head to the Billing section. From there you can:
You can download your bill and save it to your device. From there, it’s easy to email or print a copy whenever you need it.
Next to the monthly bill you want to download, select
We only include government-required charges. In most places, internet service isn’t taxed, so your bill will usually be straightforward. Hover over each line item for a full explanation of what it's for.
Live in Alexandria, VA?
There are a couple of unique taxes in your area:
You’ll see these listed in your bill’s Taxes and fees section.
If you’re also using Ting Mobile, you'll see a different set of taxes that are related to your mobile service only.
This isn’t a mystery tasting menu. Our Internet nutritional labels tell you exactly what you’re getting, down to the last byte.
Nutritonal labels give you all the information on your plan in a standardized format, similar to the labels on packaged food. They’re meant to help understand and compare plans easily.
What you can expect to see when looking at a Nutritional Label:
Using Ting Mobile too? The billing works a little differently, but we’ve got all the details for your Mobile billing covered.