Ting Internet Hardware Warranty
Ting offers several pieces of equipment, including wireless routers, range extenders, and some TV-related hardware. The warranty terms for this equipment are outlined in this article.
The ONT (Fiber Modem)
An Optical Network Terminal, ONT, is a small box similar in size to a deck of playing cards that is installed inside your home. It converts the fiber optic signal into Ethernet, which can then be connected to a router.
The ONT:
- Is provided at no additional cost.
- Remains Ting's property at all times.
- When moving out, is left on site for new resident's use.
- Must not be painted over, tampered with, or opened by customers.
- Isn't subject to warranty terms.*
Other Devices
You may have purchased devices connected to the ONT such as a wireless router, range extender, or TV streaming hardware devices. Here's a list of their warranty periods, along with additional details.
- ZyXEL EMG3425 (Wireless Router) - 18 months
- ZyXEL EMG6726 (Wireless Router) - 18 months
- ZyXEL WAP6804 (Access Point / Extender) - 18 months
- Calix 844G (ONT + router all in one) - None
If you're using an 844G left by a previous tenant, it is provided "as-is" and is out of warranty. It hasn't been offered since 2016 (and is limited to Charlottesville, VA).
Rental Policy
Renting equipment from Ting provides an ongoing warranty as long as the rental fee is paid. If you appreciate the assurance that Ting will continue to service (and potentially replace) the equipment without the concern of a warranty period, this is a great option!
Damaging Equipment Voids the Warranty
Please keep the following in mind to ensure that the warranty on your Ting equipment remains valid. If anyone, including yourself, a family member, a friend, a neighbor, or a contractor, damages the Ting equipment, the warranty may be voided.
Some common causes of damage include:
- Physical impact
- Liquid spills or flooding
- Pet-related incidents
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