Auto-Attendant Routes: Menu
A Menu directs the caller to a message, and DTMF (Dual-tone Multi-Frequency signaling, commonly referred to as touch-tones) options for call routing based on the key dialed.
Enter a name for this menu and then upload your prompts.
Prompts
Intro Prompt
The recorded audio that a caller will hear upon entering the menu. A WAV file must be uploaded before the menu can be saved.
Menu Prompt
A caller will hear the recorded audio after completing the introduction prompt. A WAV file must be uploaded before the menu can be saved. WAV files must be less than 5 MB and in an 8-bit mono U-Law file format.
- Example: "Thank you for calling Acme Corp. Press 1 for Sales, 2 for Support, or 3 for Billing."
Allow Barge-In
Allow callers to interrupt the Intro prompt by dialing an option (DTMF input) before they hear it.
Allow Extension Dialing
Allow callers to dial their party's extension while the menu options are still playing. After dialing, there will be a two-second delay before the call is routed.If "Allow Barge-in" is also enabled, callers can also interrupt the Intro prompt. Because an extension may start with the same number as a menu option, there is a two-second delay after a number is dialed before the call is transferred. If the dialed extension is invalid, the caller will hear "invalid extension," and the call will end.
Menu Options
Add DTMF (touchtone) options (0-9, *, #). Each option will need a name and a completed route.
- Click [+ Add Option].
- Select the DTMF option (0-9,*, or #).
- Enter a name for the menu option.
- Repeat steps 1-3 for other menu options.
Failure Routing
Choose what happens if the caller dials an invalid option or fails to make a selection within a specified time.
![Screenshot of the Failure Routing screen. Users are prompted to enter the number of seconds before a Menu Timeout, the Maximum [number] of Invalid Selections, and upload a file to serve as an Invalid Prompt (when a called makes an invalid selection). In this example, the menu timeout is set to 30 seconds and the max invalid selections is set to 3.](https://cdn.prod.website-files.com/661d7cd944f530045e680200/664526d3241d57bec6f88bc9_12164778769563.jpeg)
Menu Timeout
The number of seconds delay before directing the call into the failure route.
Max Invalid Selections
The number of invalid DTMF (touchtone) selections will be allowed before directing the call into the failure route.
Invalid Prompt
Upload a recorded audio file (WAV or WAVE) that a caller will hear after dialing an invalid DMTF option (required). Files must be less than 5 MB and in 8-bit mono U-Law format.
- Example: "The number you entered was invalid. Please try again."
When you're done configuring the menu, click Save. The menu will be added to the auto-attendant builder canvas.
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