Troubleshooting a device with no service

In this article

Recently swapped devices?Try these steps

Have no service errors? Let’s fix that.

No service? Don’t worry—we’re here to help. Whether you’ve recently activated, switched devices, or encountered a service hiccup, follow these steps to get back to enjoying Ting service in no time.

Just activated with Ting?

Check your account to confirm your number transfer is complete. If it’s still in progress, your Ting SIM won’t have service yet. You can use your old SIM until the transfer is finished.

Recently swapped devices?

Confirm your old device is no longer active. Here’s how:

Log in to your Ting account.
Navigate to Device Settings and locate your phone number.
Check the IMEI to ensure it matches your new device.
Confirm the ICCID matches your current SIM if you’re using a physical SIM.

Try these steps

1. Check airplane mode

Ensure Airplane mode is off.

2. Restart and reseat

Remove and reinsert your SIM card.
Restart your phone.

3. Update your software

Android

Open Settings.
Tap System.
Select Software Update.
Follow the on-screen instructions.

iPhone

Go to Settings.
Tap General.
Select Software Update.
Tap Install Now if an update is available.

4. Reset network settings

Android

Open Settings.
Tap System.
Select Reset Options.
Choose Reset Wi-Fi, mobile & Bluetooth.
Tap Reset Settings to confirm.

iPhone

Go to Settings.
‍ Tap General.
Select Transfer or Reset iPhone.
Tap Reset.
Select Reset Network Settings.

5. Check data settings

Visit our data setup guide to confirm your phone’s configuration.

6. Check your network operator

Android

Open your settings.
Tap Connections.
Select Mobile networks.
Tap Network operators.
Ensure Ting is selected.

7. Confirm your phone is unlocked

If you have no service after a new activation, check that your device is not locked to your old carrier.