1. Double-check the number you’re calling

Make sure you’ve included the correct exit code (011 for calls from the U.S.) and the appropriate country code. Find country codes here.

2. Restart your phone

A quick reboot can solve many issues.

3. Test a local call

Ensure your phone can make regular local calls.

4. Try a different number

Test a call to another number in the same area (like a local business) to see if the issue is specific to one number.

5. Dial manually

If you’re using a saved contact, try typing the number manually instead.

6. Check your Ting account settings

Ensure international long-distance calling is enabled for your line:

1. Log in to your Ting account.
2. Go to Device Settings and select your number.
3. Click the pencil icon next to International Long Distance.
4. Toggle it on and click Save.

7. Optimize your call quality with VoLTE

VoLTE (Voice over LTE) improves call quality and connection stability.

iPhone

1. Go to Settings.
2. Tap Cellular.
3. Select Cellular Data Options.
4. Choose Voice & Data.
5. Select LTE, VoLTE On.

Android

1. Go to Settings.
2. Tap Connections.
3. ‍ Select Mobile Networks.
4. Choose Network Mode.
5. Choose LTE/WCDMA/GSM and enable VoLTE Calls.

8. Reset network settings

iPhones

1. Open Settings.
2. Tap General.
3. Select Transfer or Reset.
4. Tap Reset.
5. Select Reset Network Settings.

Android

1. Open Settings.
2. Tap System.
3. Select Reset Options.
4. Tap Reset Wi-Fi, Mobile & Bluetooth and confirm.

9. Ensure your phone’s software is updated

Keeping your phone up to date helps avoid compatibility issues.

‍iPhone

1. Go to Settings.
2. Tap General.
3. Select Software Update.
4. Tap Download and Install, and follow the prompts.

Android

1. Go to Settings.
2. Tap System.
3. Select Software Update.
4. Follow the instructions on your screen.

10. Disable Wi-Fi Calling

Wi-Fi Calling can sometimes interfere with international calls.

iPhone

1. Go to Settings.
2. Tap Phone.
3. Select Wi-Fi Calling.
4. Toggle it off.

Android

1. Go to Settings.
2. Tap Connections.
3. Select Wi-Fi Calling.
4. Turn it off.