This feature is limited release.
Ting Voice is only available to a select group of limited release participants. If you are not participating, this article does not apply!
Virtual Fax (or vFax) is an alternative to a physical fax machine that allows users to receive faxes via email.
A phone number must be set up with Virtual Fax to receive faxes. Inbound faxes to that number are converted into PDF files which are then delivered to the email addresses specified for that phone line.
Outbound Virtual Fax is a simple service that enables users to send faxes right from their email accounts. Emailed faxes are sent from [calleridnumber]@fax.ting.com.
Once enabled, any account user who has an email address on their profile can send a fax from their email account.
The Virtual Fax system converts the PDF users attach to their email into TIFF format (black and white, 300 DPI, 204x196 resolution) and adds a header to the top of each page before sending it to the recipients.
The platform will attempt to send the fax for up to 5 minutes per email address. If a fax fails to transmit, it will go to the end of the queue, and the system will attempt to resend it, just like a traditional fax machine does.
If the fax cannot be sent within approximately 30 minutes, the sender will receive an email indicating the fax has failed or partially failed (sent to some but not all recipients).
Outbound Virtual Fax is not HIPAA compliant.
Do not send any protected health information through this feature.