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Setting up Call Screening
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Setting up Call Screening

In this article
Setting up Call Screening from your PhoneSetting up Call Screening from the Ting Voice Portal

Attention

This feature is limited release.
Ting Voice is only available to a select group of limited release participants. If you are not participating, this article does not apply!

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You have control to ensure you receive important calls while limiting the callers that ring your phone. You can also filter callers or forward important callers to another number. Calls from anonymous callers, or certain callers, can be given special treatment, such as being blocked, sent directly to voicemail, forwarded to another phone number (like your mobile), or having a custom ring pattern assigned.

Setting up Call Screening from your Phone

Star codes can be used to set up call screening from your phone.

Anonymous Callers

Calls from anonymous callers (those without caller ID) can waste your time and distract you from other calls you want to take. Block them from even ringing your phone.

*77 | Block Anonymous Callers

Calls without caller ID will be blocked and the caller will hear a busy tone.

  1. Dial the star code.
  2. You will hear, “Your anonymous call rejection service has been activated. All incoming calls will be checked for number privacy before they are allowed to connect to your line.”

*87 | Allow Anonymous Callers

  1. Calls without caller ID will be allowed.
  2. Dial the star code.
    You will hear, “Your anonymous call rejection service has been deactivated.”

*95 | Block Anonymous Callers with Message

Calls without caller ID will be blocked and the caller will hear a message.

  1. Dial the star code.
  2. You will hear, “Your anonymous call rejection service has been activated. All incoming calls will be checked for number privacy before they are allowed to complete your line.”

*97 | Unblock Anonymous Callers with Message

Disables “Anonymous Callers: Block with Message.” Anonymous calls will be allowed.

  1. Dial the star code.
  2. You will hear, “Your anonymous call rejection service has been deactivated.

Custom Callers

Use this feature to control who can call your phone and what happens when they do. These settings can be managed in the Ting Voice Portal or by star code.

*59 | Allow Custom Callers

Calls from the number specified will be blocked with a message. Use this feature if you’ve blocked all callers and want to allow a specific caller to contact you.

  1. Dial the star code.Enter your voicemail PIN followed by #.
  2. Enter the 10-digit phone number, staring with 1, followed by #.
  3. You will hear, “Calls from [phone number] will be allowed.”

*60 | Block Custom Callers

Calls from the number specified will be blocked. Blocked callers will hear a busy signal.

  1. Dial the star code.
  2. Enter your voicemail PIN followed by #.
  3. Enter the 10-digit phone number, starting with a 1, followed by #.
  4. You will hear, “Calls from [phone number] will be blocked.”

*58 | Block Custom Callers with Message

Calls from the number specified will be blocked with a message.

  1. Dial the star code.
  2. Enter your voicemail PIN followed by #
  3. Enter the 10-digit phone number, starting with 1, followed by #.
  4. You will hear, "Calls from [phone number] will be blocked."

*63 | Forward Custom Callers

Calls from the number specified will be forwarded.

  1. Dial the star code.
  2. Enter your voicemail PIN followed by #
  3. Enter the 10-digit phone number, starting with 1, followed by #.
  4. You will hear, "Calls from [phone number] will forwarded."

For forwarding to work, a Forward To number must be set up in the Ting Voice Portal. If a number is not set, forwarded calls will fail over to the All Other Callers setting.

*57 | Call Trace

  1. After ending the call, dial the star code.
  2. You will hear, “The previous call will be marked in your call history.”
  3. A new line for the trace will be entered in the Call History.

All Other Callers

If you don’t want to receive calls from anyone, use this feature to block all callers and then enable only custom (specific) callers to reach you.

*64 | Block All Other Callers

All other callers (not otherwise specified in Call Handling settings) will be blocked.

  1. Dial the star code.
  2. You will hear, “Your selective call accept service has been activated.”

*74 | Allow All Other Callers

All other callers (not otherwise specified in Call Handling settings) will be allowed.

  1. Dial the star code.
  2. You will hear, “Your selective call accept service has been deactivated.”

Call Trace

Call Trace allows you to mark a harassing or threatening phone call in your Call History. If necessary, you can take additional actions to establish a case with your local law enforcement agency.

*57 | Call Trace

  1. After ending the call, dial the star code.
  2. You will hear, “The previous call will be marked in your call history.”
  3. A new line for the trace will be entered in the Call History.

Do Not Disturb

When you don’t want your phone to ring, activate Do Not Disturb to send all incoming calls directly to your voicemail box.

*78 | Enable Do Not Disturb

  1. Dial the star code.
  2. You will hear, “Do Not Disturb enabled.”
  3. All calls will be sent to voicemail.

*79 | Disable Do Not Disturb

  1. Dial the star code.
  2. You will hear, “Do Not Disturb disabled.”

Setting up Call Screening from the Ting Voice Portal

Call screening settings can be managed on an individual user basis or applied to the entire account.

To set user level call screening:

  1. Go to Account > Business Cloud > Users and select an user to expand their settings.
  2. Go to Calls > Call Screening and choose a screening behavior from the drop-down.

To set account level call screening:

  1. Go to Account > Settings > General.
  2. Under General Settings > Account Call Screening, choose a screening behavior from the drop-down menu.

When you're done, click Save at the bottom of the page.

Call screening fields and descriptions

Use the list below to understand what each field means within the call screening setup page (pictured).

Ting's call screening screen Lists Screen Forward Number, Anonymous Caller, Toll-free Caller, All Other Callers, Custom Callers), and Priority Ring.
  • ‍[+Add Caller] - Starts the process of setting up call screening behaviors.‍
  • Screening Forward Number - The destination number is used when a call screening category is set to Forward.‍
  • Anonymous Caller - Choose what happens to incoming calls that don't send caller ID.‍
  • Toll-Free Caller - Choose what happens to incoming calls from a toll-free number.‍
  • All Other Callers - Choose what happens to all incoming calls unless otherwise defined by a custom rule.‍
  • Custom Callers - Define the screening behavior for a specific phone number.

Call screening behaviors

For each category, choose a screening behavior from the drop-down menu. The options and their behavior are explained in the list below.

  • ‍Allow - Allow the caller to ring through.‍
  • Allow with Priority Ring - Give the caller a different ringtone from other callers. The specific ringtone can be selected from a drop-down menu when this option is selected.‍
  • Block - Block the caller from ringing through.‍
  • Block with Message - Block the call with a message: "The number you have dialed is not accepting calls at this time."‍
  • Forward - Forward the caller to the number specified in the Screening Forward Number field.‍
  • Voicemail - Send the caller directly to voicemail.

Other Articles in this Section
Directory Listing in Ting Voice
Accessing the Ting Voice Portal
Changing a Phone Number Destination
Auto-Attendant Overview
Accessing your Call Log in CedarView
Auto-Attendant Setup
Managing Voicemail
WAV Recording Guide for Voicemail, Auto-attendant, and Hold
Star Codes Quick Start Guide
Device User Guides
SimplyBits VoIP Billing
Using View-only Mode with an Auto-Attendant